Refund and Return Policy

Eligibility for Returns

Returns may be accepted for products that arrive damaged, defective, or materially different from the product description shown on the website. To be eligible for a return, the product must be unused, uninstalled, and in its original condition with all included accessories and packaging.

Products that show signs of use, installation, modification, or improper handling may not qualify for return. Items returned without original components or packaging may be subject to rejection.

Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or functional considerations. These may include products that have been installed, customized, or damaged due to misuse or improper installation.

Clearance items or products sold as final sale are not eligible for return unless they arrive with verified manufacturing defects.

Return Request Process

To initiate a return request, customers should contact Aqviroa support and provide relevant order information along with a clear description of the issue. Supporting details such as images or written explanations may be requested to assess eligibility.

Return requests submitted without sufficient information may experience delays in processing. Aqviroa reserves the right to approve or deny return requests based on the information provided and product condition.

Return Shipping

If a return is approved, return shipping instructions will be provided. Customers are responsible for securely packaging returned items to prevent damage during transit. Products damaged during return shipping due to inadequate packaging may not qualify for a refund.

Return shipping costs are generally the responsibility of the customer unless the return is due to a confirmed defect or fulfillment error.

Inspection and Processing

Once a returned item is received, it will be inspected to verify eligibility. Inspection includes checking product condition, completeness, and consistency with the return request.

If the return meets all conditions, the refund process will be initiated. If the return does not meet eligibility criteria, the item may be returned to the customer at their expense.

Refund Method

Approved refunds are issued to the original payment method used during checkout. Refund processing time may vary depending on the payment provider and financial institution.

Shipping fees and handling charges are non-refundable unless the return is due to a confirmed fulfillment or product defect issue.

Partial Refunds

In certain situations, partial refunds may be issued. These cases may include returned items with missing components, minor signs of handling, or packaging damage that does not affect product functionality.

The amount of any partial refund is determined based on product condition and resale viability.

Exchanges

Aqviroa does not guarantee direct product exchanges. If an exchange is requested, customers may be advised to complete a return process and place a new order separately, subject to product availability.

Policy Limitations

Aqviroa reserves the right to limit or refuse returns in cases of repeated misuse, excessive return requests, or suspected abuse of the return policy.

This policy applies only to purchases made directly through the Aqviroa website.

Policy Updates

This Refund and Return Policy may be updated periodically to reflect operational changes. Any revisions will apply to future orders. Continued use of the website indicates acceptance of the current policy.